* {
    box-sizing: border-box;
    margin: 0;
    padding: 0;
}

body {
    font-family: 'Tahoma', Arial, sans-serif;
    background: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
    min-height: 100vh;
    direction: rtl;
}

.container {
    max-width: 1200px;
    margin: 0 auto;
    padding: 20px;
}

.header {
    background: rgba(255, 255, 255, 0.95);
    backdrop-filter: blur(10px);
    padding: 20px;
    border-radius: 15px;
    margin-bottom: 30px;
    box-shadow: 0 8px 32px rgba(0, 0, 0, 0.1);
    text-align: center;
}

.header h1 {
    color: #333;
    font-size: 2.5rem;
    margin-bottom: 10px;
}

.header p {
    color: #666;
    font-size: 1.1rem;
}

.nav-tabs {
    display: flex;
    background: rgba(255, 255, 255, 0.9);
    border-radius: 12px;
    padding: 5px;
    margin-bottom: 30px;
    box-shadow: 0 4px 20px rgba(0, 0, 0, 0.1);
}

.nav-tab {
    flex: 1;
    background: transparent;
    border: none;
    padding: 15px 20px;
    border-radius: 8px;
    cursor: pointer;
    font-size: 1rem;
    font-weight: bold;
    color: #666;
    transition: all 0.3s ease;
}

.nav-tab.active {
    background: linear-gradient(135deg, #667eea, #764ba2);
    color: white;
    box-shadow: 0 4px 15px rgba(102, 126, 234, 0.4);
}

.nav-tab:hover:not(.active) {
    background: rgba(102, 126, 234, 0.1);
    color: #667eea;
}

.tab-content {
    display: none;
    background: rgba(255, 255, 255, 0.95);
    backdrop-filter: blur(10px);
    border-radius: 15px;
    padding: 30px;
    box-shadow: 0 8px 32px rgba(0, 0, 0, 0.1);
}

.tab-content.active {
    display: block;
}

.form-group {
    margin-bottom: 20px;
}

.form-group label {
    display: block;
    margin-bottom: 8px;
    font-weight: bold;
    color: #333;
}

.form-group input,
.form-group select,
.form-group textarea {
    width: 100%;
    padding: 12px 15px;
    border: 2px solid #e1e5e9;
    border-radius: 8px;
    font-size: 1rem;
    transition: all 0.3s ease;
    background: white;
}

.form-group input:focus,
.form-group select:focus,
.form-group textarea:focus {
    outline: none;
    border-color: #667eea;
    box-shadow: 0 0 0 3px rgba(102, 126, 234, 0.1);
}

.form-row {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 20px;
}

.btn {
    background: linear-gradient(135deg, #667eea, #764ba2);
    color: white;
    padding: 12px 30px;
    border: none;
    border-radius: 8px;
    font-size: 1rem;
    font-weight: bold;
    cursor: pointer;
    transition: all 0.3s ease;
    text-decoration: none;
    display: inline-block;
}

.btn:hover {
    transform: translateY(-2px);
    box-shadow: 0 8px 25px rgba(102, 126, 234, 0.4);
}

.btn-secondary {
    background: linear-gradient(135deg, #f093fb, #f5576c);
}

.btn-success {
    background: linear-gradient(135deg, #4facfe, #00f2fe);
}

.btn-danger {
    background: linear-gradient(135deg, #ff6b6b, #ee5a24);
}

.tickets-grid {
    display: grid;
    gap: 20px;
    margin-top: 20px;
}

.ticket-card {
    background: white;
    border-radius: 12px;
    padding: 20px;
    box-shadow: 0 4px 20px rgba(0, 0, 0, 0.08);
    border-right: 5px solid #667eea;
    transition: all 0.3s ease;
    cursor: pointer;
}

.ticket-card:hover {
    transform: translateY(-5px);
    box-shadow: 0 8px 30px rgba(0, 0, 0, 0.12);
}

.ticket-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 15px;
}

.ticket-id {
    font-weight: bold;
    color: #667eea;
    font-size: 1.1rem;
}

.status-badge {
    padding: 6px 12px;
    border-radius: 20px;
    font-size: 0.85rem;
    font-weight: bold;
    text-transform: uppercase;
}

.status-open {
    background: #fff3cd;
    color: #856404;
}

.status-in-progress {
    background: #d1ecf1;
    color: #0c5460;
}

.status-pending-supervisor {
    background: #f8d7da;
    color: #721c24;
}

.status-closed {
    background: #d4edda;
    color: #155724;
}

.status-reassigned {
    background: #e2e3e5;
    color: #383d41;
}

.priority-high {
    border-right-color: #dc3545;
}

.priority-medium {
    border-right-color: #ffc107;
}

.priority-low {
    border-right-color: #28a745;
}

.stats-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));
    gap: 20px;
    margin-bottom: 30px;
}

.stat-card {
    background: white;
    padding: 25px;
    border-radius: 12px;
    text-align: center;
    box-shadow: 0 4px 20px rgba(0, 0, 0, 0.08);
    transition: all 0.3s ease;
}

.stat-card:hover {
    transform: translateY(-3px);
}

.stat-number {
    font-size: 2.5rem;
    font-weight: bold;
    color: #667eea;
    margin-bottom: 5px;
}

.stat-label {
    color: #666;
    font-size: 1rem;
}

.search-bar {
    display: flex;
    gap: 15px;
    margin-bottom: 20px;
    align-items: center;
}

.search-input {
    flex: 1;
    padding: 12px 15px;
    border: 2px solid #e1e5e9;
    border-radius: 8px;
    font-size: 1rem;
}

.filter-select {
    padding: 12px 15px;
    border: 2px solid #e1e5e9;
    border-radius: 8px;
    font-size: 1rem;
    min-width: 150px;
}

@media (max-width: 768px) {
    .form-row {
        grid-template-columns: 1fr;
    }
    
    .nav-tabs {
        flex-direction: column;
    }
    
    .search-bar {
        flex-direction: column;
    }
    
    .header h1 {
        font-size: 2rem;
    }
    
    .stats-grid {
        grid-template-columns: 1fr 1fr;
    }
}

.notification {
    position: fixed;
    top: 20px;
    left: 50%;
    transform: translateX(-50%);
    padding: 15px 25px;
    border-radius: 8px;
    color: white;
    font-weight: bold;
    z-index: 1000;
    display: none;
    animation: slideDown 0.3s ease;
}

@keyframes slideDown {
    from {
        transform: translate(-50%, -100%);
        opacity: 0;
    }
    to {
        transform: translate(-50%, 0);
        opacity: 1;
    }
}

.notification.success {
    background: linear-gradient(135deg, #4facfe, #00f2fe);
}

.notification.error {
    background: linear-gradient(135deg, #f093fb, #f5576c);
}

.notification.warning {
    background: linear-gradient(135deg, #ffeaa7, #fdcb6e);
    color: #2d3436;
}

.modal {
    display: none;
    position: fixed;
    top: 0;
    left: 0;
    width: 100%;
    height: 100%;
    background: rgba(0, 0, 0, 0.5);
    z-index: 1000;
    animation: fadeIn 0.3s ease;
}

@keyframes fadeIn {
    from { opacity: 0; }
    to { opacity: 1; }
}

.modal-content {
    position: absolute;
    top: 50%;
    left: 50%;
    transform: translate(-50%, -50%);
    background: white;
    padding: 30px;
    border-radius: 15px;
    max-width: 600px;
    width: 90%;
    max-height: 80vh;
    overflow-y: auto;
    animation: slideUp 0.3s ease;
}

@keyframes slideUp {
    from {
        transform: translate(-50%, -40%);
        opacity: 0;
    }
    to {
        transform: translate(-50%, -50%);
        opacity: 1;
    }
}

.close-modal {
    position: absolute;
    top: 15px;
    left: 15px;
    background: none;
    border: none;
    font-size: 1.5rem;
    cursor: pointer;
    color: #666;
    width: 30px;
    height: 30px;
    display: flex;
    align-items: center;
    justify-content: center;
    border-radius: 50%;
    transition: all 0.3s ease;
}

.close-modal:hover {
    background: rgba(0, 0, 0, 0.1);
    color: #333;
}

.customer-card,
.response-card {
    background: white;
    border-radius: 12px;
    padding: 20px;
    box-shadow: 0 4px 20px rgba(0, 0, 0, 0.08);
    border-right: 5px solid #4facfe;
    transition: all 0.3s ease;
}

.customer-card:hover,
.response-card:hover {
    transform: translateY(-3px);
    box-shadow: 0 8px 30px rgba(0, 0, 0, 0.12);
}

.card-actions {
    margin-top: 15px;
    display: flex;
    gap: 10px;
    flex-wrap: wrap;
}

.card-actions .btn {
    padding: 8px 16px;
    font-size: 0.9rem;
}

.loading {
    text-align: center;
    padding: 40px;
    color: #666;
}

.loading::after {
    content: '';
    display: inline-block;
    width: 20px;
    height: 20px;
    border: 3px solid #f3f3f3;
    border-top: 3px solid #667eea;
    border-radius: 50%;
    animation: spin 1s linear infinite;
    margin-right: 10px;
}

@keyframes spin {
    0% { transform: rotate(0deg); }
    100% { transform: rotate(360deg); }
}

.empty-state {
    text-align: center;
    padding: 60px 20px;
    color: #666;
}

.empty-state h3 {
    margin-bottom: 10px;
    color: #333;
}

.empty-state p {
    margin-bottom: 20px;
}

.form-actions {
    display: flex;
    gap: 15px;
    justify-content: flex-end;
    margin-top: 30px;
    padding-top: 20px;
    border-top: 1px solid #e1e5e9;
}

.ticket-details {
    margin-bottom: 20px;
}

.ticket-details h4 {
    color: #333;
    margin-bottom: 10px;
    padding-bottom: 5px;
    border-bottom: 2px solid #f0f0f0;
}

.ticket-details p {
    margin-bottom: 8px;
    line-height: 1.6;
}

.ticket-details strong {
    color: #555;
}

.response-history {
    margin-top: 30px;
    padding-top: 20px;
    border-top: 1px solid #e1e5e9;
}

.response-item {
    background: #f8f9fa;
    padding: 15px;
    border-radius: 8px;
    margin-bottom: 15px;
    border-right: 3px solid #667eea;
}

.response-meta {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 10px;
    font-size: 0.9rem;
    color: #666;
}

.response-text {
    line-height: 1.6;
    color: #333;
}